Existing centres can apply for additional qualification approval at any time. Complete and submit the Application for Qualification Approval form, available on the Centre Support Page.

If you have problems accessing The Ark, please contact your Centre Administrator, who will look into this for you. If you are able to access the ARK but are not sure how to do something, please refer to The Ark Guide and Frequently Asked Questions document before contacting your Centre Administrator.

Replacement (i.e. where a candidate has lost their certificate) and amended certificates (e.g. where a candidate needs to change their personal details, such as the spelling of their name or their date of birth) can be requested via The Ark. Fees for replacement and amended certificates are invoiced to the centre.

Centres may wish to make an appeal on behalf of a candidate or group of candidates. Follow the instructions in the Appeals Policy and complete and submit the appropriate form with supporting evidence where applicable.

Centres can find their invoices on The Ark. Simply log in and select ‘View Invoices’ from the menu on the welcome screen. Invoices are listed in date order. Any invoicing issues can be raised by emailing your dedicated Centre Administrator or Finance Manager.

Direct Claims Status is no longer available for any qualifications offered by Gatehouse Awards. Please refer to the GA CASS and General Moderation Policy for details of our risk-based approach to the frequency and level of scrutiny centres can expect.

Only approved centres are permitted to use our logo. Detailed instructions on how to use the logo can be found in the Centre Handbook.

Centres must not use the Ofqual logo under any circumstances, unless they have special permission in writing from Ofqual directly. The Ofqual logo is restricted to use only on regulated qualification certificates, issued by recognised Awarding Organisations and it must not be used by centres.

We publish a Product Brochure, where all fees for UK centres are published. Please note, the published information applies to UK centres only and international centres may be subject to variable fees, depending on the service provided.

If the individual GA contact you need to speak to cannot be reached, please email info@gatehouseawards.org with the name of the person you want to speak to, your contact details and a brief message. A member of GA staff will be in touch to help answer your query.

If a candidate is absent on the date of their exam, please make a note of their absence in the Exam Report Form. As soon as this is received by our team, we will remove the candidate from the examination session. At this stage, you will be able to add them to another examination session for no additional fee. Once registered for a qualification, candidates typically have 52 weeks to take their exam, but please check the qualification specification document for the exact timescale.

Centres should contact their Centre Administrator in order to request an External Moderator or EQA visit. Visits will be scheduled for a mutually convenient day/time (for routine External Moderation or EQA Visits). Please note, additional visits, for various purposes, may incur additional costs. The costs of visits should be confirmed directly with Gatehouse Awards and not the individual EQA.

In all their publications, centres must ensure that information given to students (or potential students) is accurate, clear and not misleading. This includes making sure that any advice about the use or acceptance of the qualification is correct, and making sure that references to the GA qualification use consistently accurate details about the title, size and level of the qualification.

As a UK awarding organisation, we will produce qualification assessments and supporting materials in English. Generally, assessment of our qualifications is in English only, but in some cases we‘ll support the assessment of learners in other languages. Centres must request permission to use a language other than English prior to offering this option to learners. Please note, qualifications which assess a learner's language proficiency can ONLY be delivered in the target language (i.e. ESOL must be delivered and assessed in English).